CLUB SERVICES

Join the Nespresso Club and benefit from our range of personalized services, designed just for you.

CONDITIONS OF SALE

Click here to view our conditions of sale.

ORDERING

Coffee Specialists are available to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us free of charge, order online, or pay a visit to one of our Nespresso Boutiques (locations available here).

1. ONLINE ORDERS

RECEIVE YOUR COFFEE, YOUR WAY

Order your capsules online. So, you’ll never miss a cup. Make a choice from a wide variety of coffee, accessories, and machines. Get FREE* delivery on orders of 135 AED or more. *Ts&Cs apply

2. PHONE ORDERS

Our qualified Coffee Specialists are available at 800 NESPRESSO (800 637 773776) to advise you on your coffee selection and to ensure easy phone ordering, convenient delivery & immediate machine assistance at the following times:

Sunday to Saturday from 8 am to 6 pm

Calls outside the UAE are charged at international rates: +971 4 408 5000

3. BOUTIQUE ORDERS

A retail experience to satisfy your every desire.

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso. Experience the unique world of Nespresso in our modern and stylish Boutiques. The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.

Discover all of the Nespresso products: the Premium Blend coffees, the limited-edition varieties, the machines, and accessories for maintaining your machine and enhancing your coffee experience.

Our specialists are pleased to offer personalized advice, provide guidance or share their Nespresso expertise with you.

Click here to find your nearest boutique.

DELIVERY

Nespresso delivers your orders wherever and whenever you would like throughout the UAE:

Free Same Day Delivery within Dubai for orders placed before 11 AM (excluding Public Holidays)

Free next day delivery on orders of 135AED or more placed before 4 PM for Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al-Khaimah, Umm Al-Quwain & Fujairah and within city limits.(Including Weekend)

Al-Ain & Western Region are scheduled delivery:

BOUTIQUE PICKUP

Orders placed between 8 am and 6 pm (7 days a week) will be ready for pickup in 3 hours. Paid orders can be collected at your own convenience from the boutique/booth counter. We will have your order reserved only within the day (within 24 hours).

After Sales

Nespresso warrants machines against defects in materials and workmanship for a period of:

2 years for Original Line and Vertuo Line machines from the date of purchase.

1 year for the Professional Line machines from the date of purchase.

* Cleaning and descaling are not covered as a warranty repair.

The international warranty on Nespresso machines is valid 2 years after the machine purchase and it should be the same model that is sold by Nespresso. The same model also means that electric power is the same (220V).

When you receive an immediate technical diagnosis and solution to your machine query, Nespresso will collect your machine at a pre-arranged time, organize the loan of a replacement machine when necessary and bring back your machine once repaired, the service is available 6 days a week.

For after-sales services please contact 800 NESPRESSO (800 637 773776)

For machine troubleshooting and assistance click here.

RECYCLING

Do you want to be able to recycle your capsules easily?

With the Nespresso recycling plan, we have partnered with Bee'ah (our official Recycling Partner) to provide different options for recycling your used aluminum capsules and fulfilling your commitment to protecting the environment. Ensure to drop your capsules in a recycling bag & drop them off at your nearest Boutique today, or have your used capsules collected from your doorstep with your next delivery order.