Condition of Sales

Condition of Sales

1. Applicability of General Conditions of Sale

1.1 Each order placed shall be governed by the present General Conditions of Sale and subject to particular conditions applicable to orders placed via the Internet or in a NESPRESSO Boutique. 

1.2 NESPRESSO reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.

2. Orders

2.1 You may place your orders: 

• by telephone 
• By Internet 
• In the NESPRESSO Boutique

2.2 Receive your coffee, your way

Order your capsules online. So you’ll never miss a cup. Make a choice from wide variety of coffee, accessories and machines. Get FREE* delivery on orders of 135 AED or more. *Ts&Cs apply

2.3 NESPRESSO offers its products within the limits of its available stocks.

2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.

3. Delivery

3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within one to two working days within city limits.

3.2 If you request a particular means of delivery different from that used normally by NESPRESSO, an additional cost according to the method and speed of delivery will be billed to you

3.3 Risk of loss and damage in goods passes to you on delivery.

4. Verification of Goods

4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to notify and file claim with NESPRESSO within 7 days of receipt (retaining all relevant invoice and signed delivery notes). 

4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods, or a refund in case of non-availability of replacement.

5. Returns Policy

5.1 You have the right to exchange machines and accessory products within 14 days of purchase. Nespresso will only accept products that are returned in perfect condition, and in original packaging accompanied by the original invoice. Coffee capsules and Bites are non-exchangeable nor refundable. Our policies do not affect your statutory rights. Cash refunds will only be possible in the case of manufacturing defects.

6. Prices and Invoicing

6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.

7. Payment method

7.1 Credit Card: Payment is due in full before ordered goods are dispatched

8. Machine Guarantee and After-Sales Service

8.1 The Nespresso machines are guaranteed pursuant to the specific terms and conditions listed in the original product documentation and such guarantee is without prejudice to any of your statutory consumer rights. For any questions concerning operation, maintenance and after-sales service, please contact 800NESPRESSO.

9. Data Protection

9.1 NESPRESSO does not sell your personal data to third parties and treats it in strict accordance with applicable law and its privacy policy. The NESPRESSO privacy policy is published on the site www.buynespresso.com.

9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website.

10. Applicable Law and Forum

10.1 The present General Conditions of Sales are governed by the UAE law.

10.2 The courts have exclusive jurisdiction.