DUE TO COVID-19 SITUATION, WE ARE FACING UNUSUALLY HIGH ORDER VOLUME.
PLEASE EXPECT DELIVERY WITHIN 2 DAYS.
NESPRESSO’S RESPONSE TO COVID-19
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To Our Nespresso Community,

As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how Nespresso UAE is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at Nespresso UAE and the impact on your experience:

Retail Locations Temporarily Closed

Increasingly, the UAE government is advising that to slow the spread of this virus, we need to enact social distancing and limit interactions between people. We have therefore temporarily closed all our Nespresso locations including our boutiques, booths and points of sale. This will be in effect until further notice.

Corporate Offices & Customer Service Teams Working Remote.

We are requiring our employees normally based in corporate office in UAE to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home schooling, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.

Delayed Order Delivery.

Finally, there remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your online orders. We have adjusted our staffing shifts and implemented enhanced sanitation protocol in all of these locations, but as a consequence, this slows our team’s capacity. And with so many Nespresso lovers around the country now working from home, we have seen a spike in coffee orders, which exacerbates this challenge. As a result, the coffee you would normally expect delivered same day or next day may now take 2 days to arrive.

For your health and safety during COVID-19 situation, no exchange of items and we will be suspending the collection of recyclable capsules until further notice.

We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.

Thank you in advance for your patience and understanding.

Your Team at Nespresso UAE.

Stay Safe, Stay Home.

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The very best for your business

84% of customers believe that serving Nespresso coffee shows that the brand pays attention to quality.*

Coffee breaks are key to enriching relationships, and Nespresso can transform a quick chat into a quality conversation. The perfect coffee influences a users experience. Our Coffee Experts are thus acutely aware of the need to continually deliver exceptional, surprising and new coffee moments to customers, employees and visitors alike.

Offering a quality cup of coffee shows that you care about the small details, thus creating a lasting impression of your establishment. Nespresso prides itself on increasing your profitability whilst bringing people together.

*Source: Strategic Research 2014

84% of customers believe that serving Nespresso coffee shows that the brand pays attention to quality.*

Customer satisfaction and
loyalty: A positive image
to convey your values.

A great cup of coffee can speak volumes, start a conversation, close a deal or make employees and customers feel special.
Our research* has revealed that 80% of people who interact with Nespresso, believe it’s a brand that cares about quality, people and attention to detail.

* Source: Strategic Research 2014

90%

of customers believe that serving Nespresso coffee creates a positive image of the company.

83%

of customers think it shows the brand cares about its customers*

82%

of customers think it shows the brand is modern*

* Source: Strategic Research 2014

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Our dedicated specialists carry out a thorough appraisal of your coffee needs before recommending the most appropriate Nespresso solution to suit your premises: restaurant & café, hotel or fine dining establishment.

We also offer easy, innovative payment options as an integral part of our offer.

A dedicated range of professional coffee machines designed to meet your needs

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What else can we do for you?

When running any business, your time is valuable. You need reliable technical support and dedicated services. This will allow you to concentrate on developing not only your business, but also ensure customer and partner satisfaction. Whether it’s office delivery, the loan of an extra machine or scalable payment terms, Nespresso takes care of the details for you.

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The Positive Cup: Our approach to sustainability

At Nespresso, we believe that each cup of coffee can not only deliver a moment of pleasure, but also restore, replenish and revive environmental resources and communities. As a company, sustainability is our way of doing business and is at the heart of everything we do.

Through our sustainability strategy, The Positive Cup, we are aiming to reach our 2020 goal of making every cup of Nespresso coffee, a positive cup.

  • Coffee: 100% sustainably sourced coffee.
  • Capsules: 100% sustainably managed aluminium.
  • Climate: 100% carbon insetting.

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