DUE TO COVID-19 SITUATION, WE ARE FACING UNUSUALLY HIGH ORDER VOLUME.
PLEASE EXPECT DELIVERY WITHIN 2 DAYS.
NESPRESSO’S RESPONSE TO COVID-19
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To Our Nespresso Community,

As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how Nespresso UAE is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at Nespresso UAE and the impact on your experience:

Retail Locations Temporarily Closed

Increasingly, the UAE government is advising that to slow the spread of this virus, we need to enact social distancing and limit interactions between people. We have therefore temporarily closed all our Nespresso locations including our boutiques, booths and points of sale. This will be in effect until further notice.

Corporate Offices & Customer Service Teams Working Remote.

We are requiring our employees normally based in corporate office in UAE to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home schooling, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.

Delayed Order Delivery.

Finally, there remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your online orders. We have adjusted our staffing shifts and implemented enhanced sanitation protocol in all of these locations, but as a consequence, this slows our team’s capacity. And with so many Nespresso lovers around the country now working from home, we have seen a spike in coffee orders, which exacerbates this challenge. As a result, the coffee you would normally expect delivered same day or next day may now take 2 days to arrive.

For your health and safety during COVID-19 situation, no exchange of items and we will be suspending the collection of recyclable capsules until further notice.

We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.

Thank you in advance for your patience and understanding.

Your Team at Nespresso UAE.

Stay Safe, Stay Home.

ALUMINIUM RECYCLING CLOSING THE LOOP

The infinite journey of Nespresso capsules helps preserve your Grand Cru coffee - over and over again.

We use aluminium for the capsules protecting our Grands Crus to ensure you get the freshest cup of quality coffee every time. It provides the best protection against oxygen, light and humidity, which can really affect taste.

But that’s just the start of it — aluminium is also 100 percent and infinitely recyclable, meaning Nespresso coffee capsules start as and become new aluminium products once recycled. What else? Check it out below.

Aluminium is also 100 percent and infinitely recyclable.

Aluminium everlasting

The best way to protect the delicate taste of a Nespresso Grand Cru

Aluminium requires up to 95% less energy to recycle than to produce primary metals.

It keeps its inherent properties no matter how many times it's recycled.

Our capsules can be recycled into drink cans, bicycles, computers, the coloured side panels of our Pixie machines and new capsules.

86% of the carbon footprint of aluminium occurs between mining and production.

100% of our Club Members will have access to a convenient recycling solution by 2020

The International Aluminum Institute; The Positive Cup. Gloess, A.N., Schönbächler, B., Klopprogge, B. et al. Eur Food Res Technol (2013) 236: 607. doiL10.10007/s00217-013-1917-x

Recycling your aluminium capsules is an important element of our commitment to sustainability.

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Sustainable Coffee Aluminium Recycling Coffee Pods Recycling
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