SHIPPING & RETURNS
Nespresso delivers your orders wherever and whenever you would like throughout the UAE.
ALL ORDERS
| OPTION | COST | DETAIL |
| Free Delivery | Free | Free next day delivery on orders of 160 AED or more placed before 6pm for Dubai, Abu Dhabi, Ajman, Ras Al-Khaimah, Fujairah, Umm Al-Quwain, Al Ain and Sharjah within city limits (EXCLUDING WEEKENDS & PUBLIC HOLIDAYS). If your order is placed after 6pm or during a weekend/public holiday, it will be dispatched on the next business day. |
| Western Region | Free | Western Region is scheduled delivery. |
WESTERN REGION SCHEDULED DELIVERY:
| AREA | SCHEDULED DELIVERY |
| Western Region | Tuesday, Thursday and Saturday |
ORDER & PAYMENT
ORDER
You may place your order via:
| OPTION | DETAILS |
| Phone | You may call our toll-free number 800NESP (8006377). Our Coffee Specialist are available Monday to Friday from 8:00 AM to 6:00 PM. |
| Website or Mobile App | Visit our website ae.buynespresso.com. QR Code is available on the homepage to download the Nespresso Mobile App |
| Nespresso Boutique | You may find the nearest boutique to you through our boutique finder: Boutique Locator |
Nespresso offers its products within the limits of its available stocks.
PAYMENT
Credit / Debit Card: Payment is due in full before ordered goods are dispatched.
RETURNS POLICY
Need to send something back to us? No problem. Returns are easy with Nespresso.
| TYPE OF RETURN AND EXCHANGE | DETAILS |
| Coffee & Sweet Treats | • Coffee capsules and sweet treats are non-exchangeable nor refundable. |
| Machine & Accessories | • You have the right to exchange machines and accessories within 14 days of purchase. • Nespresso will only accept products that are returned in an undamaged, unused condition and in their original packaging accompanied by their original invoice. • Products with latent defects must be returned within 14 days of purchase along with the original invoice for the product to be repaired or replaced. • Our policies do not affect your statutory rights. |
Call our Customer Relationship Center on 800NESP (8006377) for further assistance.
