Condition of Sales
Condition of Sales
Applicability of General Conditions of Sale
1.1Each order placed shall be governed by the present General Conditions of Sale and subject to particular conditions applicable to orders placed via the Internet or in a NESPRESSO Boutique.
1.2 NESPRESSO reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.
2.1 You may place your orders:
• by telephone
• By Internet
• In the NESPRESSO Boutique
2.2 The minimum order quantity for coffee is 50 capsules for free delivery
2.3 NESPRESSO offers its products within the limits of its available stocks.
2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.
3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within one to two working days within city limits.
3.2 If you request a particular means of delivery different from that used normally by NESPRESSO, an additional cost according to the method and speed of delivery will be billed to you
3.3 Risk of loss and damage in goods passes to you on delivery.
4. Verification of Goods
4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to notify and file claim with NESPRESSO within 7 days of receipt (retaining all relevant invoice and signed delivery notes).
4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods, or a refund in case of non-availability of replacement.
5. Returns Policy
5.1 In case of latent defect, we undertake to repair or replace the goods provided if they are returned within 14 days of the day of purchase; this is not applicable on coffee and consumables.
5.2 NESPRESSO will only accept such returns for goods in perfect condition, in their original packaging, and accompanied by the applicable invoice.
6. Prices and Invoicing
6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.
7. Payment method
7.1 Credit Card: Payment is due in full before ordered goods are dispatched
7.2 Cash on Delivery: payment is due in full upon delivery via cash, debit and or credit card.
8. Machine Guarantee and After-Sales Service
8.1 The NESPRESSO machines are under 2 years’ parts and labor warranty against manufacturer defects from the date of purchase mentioned on this invoice.
8.2 For any question concerning the operation, maintenance and after-sales service of your NESPRESSO machine, please contact NESPRESSO by telephone for advice and assistance.
9. Data Protection
9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website.
10. Applicable Law and Forum
10.1 The present General Conditions of Sales are governed by the UAE law.
10.2 The courts have exclusive jurisdiction.