DUE TO COVID-19 SITUATION, WE ARE FACING UNUSUALLY HIGH ORDER VOLUME.
PLEASE EXPECT DELIVERY WITHIN 3-5 DAYS.
NESPRESSO’S RESPONSE TO COVID-19
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To Our Nespresso Community,

As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how Nespresso UAE is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at Nespresso UAE and the impact on your experience:

Retail Locations Temporarily Closed

Increasingly, the UAE government is advising that to slow the spread of this virus, we need to enact social distancing and limit interactions between people. We have therefore temporarily closed all our Nespresso locations including our boutiques, booths and points of sale. This will be in effect until further notice.

Corporate Offices & Customer Service Teams Working Remote.

We are requiring our employees normally based in corporate office in UAE to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home schooling, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.

Delayed Order Delivery.

Finally, there remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your online orders. We have adjusted our staffing shifts and implemented enhanced sanitation protocol in all of these locations, but as a consequence, this slows our team’s capacity. And with so many Nespresso lovers around the country now working from home, we have seen a spike in coffee orders, which exacerbates this challenge. As a result, the coffee you would normally expect delivered same day or next day may now take 3-5 days to arrive.

We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.

Thank you in advance for your patience and understanding.

Your Team at Nespresso UAE.

Stay Safe, Stay Home.

NESPRESSO CLUB SERVICES

Join the Nespresso Club and benefit from our range of personalised services, designed just for you.

ORDERING

Coffee Specialists are available to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us free of charge, order online by clicking here or pay a visit to one of our Nespresso Boutiques (locations available here).

1. ONLINE ORDERS

Make your choice from 29 Coffees and an extensive range of coffee machines. We also offer a wide range of accessories to make your experience unforgettable. Get free shipping when you purchase any Nespresso machine or a minimum of 50 coffee capsules.

2. PHONE ORDERS

Our qualified Coffee Specialists are available at 800 NESPRESSO (800 637 773776) to advise you on your coffee selection and to ensure easy phone ordering, convenient delivery & immediate machine assistance at the following times:

Sunday to Saturday from 8am to 6pm

Calls outside the UAE are charged at international rates: +971 4 408 5000

When you receive immediate technical diagnosis and a solution to your machine query, the Nespresso Club will collect your machine at a pre-arranged time and we will bring back your machine once repaired - This service is available 6 days a week.

3. BOUTIQUE ORDERS

A retail experience to satisfy your every desire.

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso. Experience the unique world of Nespresso in our modern and stylish Boutiques. The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.

Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

Click here to find your nearest boutique.

DELIVERY

The Club delivers your orders wherever and whenever you would like throughout the UAE, within 3 to 5 days days; within city limits.

Click here to view our conditions of sale.

1. HOME AND OFFICE DELIVERY

Get free delivery to your address of choice when you purchase any Nespresso machine or a minimum of 50 coffee capsules.

Place your order by telephone on 800 NESPRESSO (800 637 773776) or simply order ONLINE today!

RECYCLING

Do you want to be able to recycle your capsules easily?

With the Nespresso recycling plan, we have partenered with Bee'ah (our official Recycling Partner ) to provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment.