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To Our Nespresso Community,

As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how Nespresso UAE is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at Nespresso UAE and the impact on your experience:

Retail Locations Temporarily Closed

Increasingly, the UAE government is advising that to slow the spread of this virus, we need to enact social distancing and limit interactions between people. We have therefore temporarily closed all our Nespresso locations including our boutiques, booths and points of sale. This will be in effect until further notice.

Corporate Offices & Customer Service Teams Working Remote.

We are requiring our employees normally based in corporate office in UAE to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home schooling, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.

Delayed Order Delivery.

Finally, there remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your online orders. We have adjusted our staffing shifts and implemented enhanced sanitation protocol in all of these locations, but as a consequence, this slows our team’s capacity. And with so many Nespresso lovers around the country now working from home, we have seen a spike in coffee orders, which exacerbates this challenge. As a result, the coffee you would normally expect delivered same day or next day may now take 3-5 days to arrive.

We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.

Thank you in advance for your patience and understanding.

Your Team at Nespresso UAE.

Stay Safe, Stay Home.

Master Origin




The aim of our Master Origin range was simple – to allow you to discover outstanding examples of coffee craftsmanship from across the world.

So we searched for some of its finest coffee craftsmen. Then we worked with them to refine their crafts, trying new techniques and pushing boundaries.

It took us years to create such perfectly-crafted coffees. Your journey of discovery should be somewhat quicker.

  1. Indonesia

    Master Origin Indonesia wet-hulled Arabica is a race against rain. Indonesian farmers wet-hull their coffee because of the humid climate. After removing the fruity outer flesh, the Sumatran coffee beans are left to ferment overnight, then hand washed and sundried for a day. Then they remove the parchment because exposed beans dry faster. The heat and bouts of sunshine dry the beans quickly. The method is unique to them and produces the classic Indonesian coffee taste - velvety thick, wildly aromatic, notes of cured tobacco. Master Origin Indonesia wet-hulled Arabica contains only Fair Trade Indonesian Arabica coffee processed in this unique way. Try Master Origin Indonesia wet-hulled Arabica with a dash of milk - nutty, woody and roasted notes emerge in this intense Master Origin coffee with milk.

    Discover a full story here.

Try it with A DASH OF MILK

  1. Ethiopia

    This is Ethiopian Arabica at its finest - decadently aromatic. It has an orange blossom aroma, but the rich fruit jam notes come from the sun-dried coffee in Master Origin Ethiopia with dry processed Arabica. Ethiopian farmers have used this method for longer than anyone else. For up to four weeks the sun shines down on the Arabica coffee as the Ethiopian farmers carefully hand-turn it at regular intervals to ensure it dries evenly. Getting it just right means layers of sweetness and ripe fruit flavors seep into the heart of those Ethiopian coffee beans. If you like milk and coffee, try Master Origin Ethiopia with dry processed Arabica with milk froth to make a cappuccino. You’ll find all the delicate floral notes still smoothly dancing through this cup of coffee with milk. All the skill of Ethiopian coffee farming still shines through milk foam.

    Discover a full story here.

Try it as a CAPPUCCINO

  1. Colombia

    Master Origin Colombia with Late Harvest uses only high-grown, washed processed Colombian Arabica. Can you taste the lively acidity and the burst of winey red fruit aromas? It comes from those coffee farmers who dared to wait longer before harvesting their crop. Coffee cherry - almost deep purple - hangs heavy on the branches. With each day the fruit sugars seep deeper into the heart of the coffee bean. Knowing when the time is ripe is the farmers’ skill. Master Origin Colombia with Late Harvest contains this lateharvested coffee. Like your coffee with milk? Master Origin Colombia with Late Harvest Arabica makes a delicate and creamy cappuccino. Sweet biscuit notes emerge when this Colombian coffee combines with milk froth.

    Discover a full story here.


  1. India

    Master Origin India with Robusta Monsoon gets its intense and woody aromatics from a monsooned Robusta blended into Indian Arabica. Monsooning coffees is unique to India’s southwest coast. The farmers spread out green coffee beans into heaps across wide open-sided warehouses. Months of monsoonal winds repeatedly swell and dry the beans. It mimics the journey it used to take when sailing to Europe in the 19th Century. Changing tack, Master Origin India uses monsooned Robusta instead of the traditional Arabica. It has a wild taste - woody, savory, spicy notes and thick as sea mist. f you’re changing tack, try this coffee as a Latte Macchiato. You’ll still catch the long-lasting wood and spice aromatics and all of Master Origin India with Robusta Monsoon ’s intensity. This Arabica Robusta blend makes a great coffee with milk.

    Discover a full story here.


  1. Nicaragua

    If "Black Honey" processing were the easy road to a nectarous coffee, they’d all do it. But only a few farmers dare. The farmers remove this Arabica coffee cherry’s fruit flesh but then leave almost all its sticky mucilage still hugging the coffee bean when they spread it in a thin layer to dry. With daily diligence they rake and rotate and mix this incredibly sticky coffee to make sure only good flavors develop. Master Origin Nicaragua with ‘Black-Honey’ processed Arabica contains this coffee. It gives this Nicaraguan Arabica its smooth texture and sweet cereal notes. If you like it with milk froth, Master Origin Nicaragua with ‘Black-Honey’ processed Arabica makes a rich latte macchiato . As a coffee with milk, it’s balanced and has nutty, roasted notes that surface.

    Discover a full story here.